Order Confirmation: Upon placing an order, you will receive an email confirmation. Please ensure all details are correct. If any adjustments are needed, contact us within 24 hours.
Processing Time: Orders are processed within 1-3 business days. Custom or big orders may require an additional 2-3 days. During peak seasons or sales, processing times may be extended by an additional 2-3 days.
Business Days: Our business days are Monday through Friday, excluding public holidays.
Shipping Rates & Delivery Estimates:
Domestic Shipping:
Standard Shipping: Estimated delivery time: 3-7 business days.
Expedited Shipping: Estimated delivery time: 2-3 business days.
International Shipping:
Standard International Shipping: Estimated delivery time: 7-21 business days, depending on location.
Duties and Taxes: Customers are responsible for any customs duties, taxes, or fees that may apply to international orders.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order via the carrier’s website.
Delayed or Lost Packages:
Delayed Shipments: Delivery times are estimates and may vary due to weather conditions, carrier delays, or other unforeseen circumstances. We are not responsible for delays caused by third-party shipping providers.
Lost Packages: If your package is lost in transit, please contact us within 14 days of the estimated delivery date. We will work with the carrier to resolve the issue. If the package cannot be recovered, we may offer a replacement or refund at our discretion.
Returns & Exchanges:
Please refer to our Return Policy for information on returns, exchanges, and refunds.
Contact Information:
For any questions or concerns regarding shipping, please contact our customer service team at 3djadecraft@gmail.com
